Terms and Conditions CITY iLOVE

Terms and conditions of the CITY iLOVE loyalty program

The CITY iLOVE loyalty program belongs to Baneasa Developments headquartered in Bucharest, 42D Bucuresti-Ploiesti Blvd., Baneasa Shopping City, 3rd floor, room 1, sector 1, registered with the Bucharest Trade Registry under no. J40/13637/2002, having sole registration no. RO15108621, registered with the National Supervisory Authority for Personal Data Processing under no. 8559, issued by the National Supervisory Authority for Personal Data Processing.

The CITY iLOVE program is a loyalty program that gratifies the loyal customers of Baneasa Shopping City and Feeria Commercial Gallery as well as of certain stores from Baneasa Domus Mex Center (Mobexpert Commercial Gallery) using the CITY iLOVE mobile application.

The benefits granted are presented and regularly updated on the mobile application as well as on the www.baneasa.ro site and with the info desk office within Baneasa Shopping City and Feeria .

Baneasa Shopping City reserves its right to modify/improve these Terms and conditions when necessary, without any prior notice, any amendment being brought to the attention of those interested through the mobile application, on the www.baneasa.ro site and with the info desk office within Baneasa Shopping City and Feeria Commercial Gallery. The mobile application could be used only after accepting the Terms and conditions in force at that time.

Registration

Any person with the age of 14 may register in the program. However, in the case of certain contests, advertising lotteries or special events, only the persons with, at least the age of 18, may participate.

The CITY iLOVE mobile application is available for free in App Store and Google Play. In order to use this application it is necessary to install it on smartphones or on tablets with iOS or Android and subsequently create authentication personal accounts.

Adding up loyalty points

The CITY iLOVE loyalty program is based on the mechanism of adding up loyalty points as a reward for purchases made within the stores located in Baneasa Shopping City and in Feeria Commercial Gallery as well as in certain stores of Baneasa Domus Mex Center, a list with these stores being available in the application and with the info desk office.

Points are added up only by scanning the shopping receipts using the application, the fiscal receipt scanning procedure being detailed in the application’s Tutorial. The receipts can be scanned within maximum 72 (seventy two) hours as of the issuance of the receipt (as of the purchase).

Points add up as follows:

  • for the purchases made in the stores classified in group A (all stores within Baneasa Shopping City and Feeria Commercial Gallery, except for the stores classified in groups B and C), you will receive one loyalty point for every RON 1 spent.
  • for the purchases made in the stores classified in group B – Carrefour Hypermarket, BoConcept, FLEXA, Scandimavian Design House,], you will receive one loyalty point for each RON 10 spent.
  • for the purchases made within the locations classified in group C, you will not receive any loyalty points. The following types of stores are classified in group C: banks, exchange offices, phone operators and their partners, insurance operators, travel agencies, utilities payment devices, temporary places of sale.

Also, Baneasa Developments SRL reserves its right to grant bonus points within certain promotions/events/ lotteries/special days, etc.

The points granted shall be valid for a period of one year, so that the total points granted shall be represented by the total points received within the last 12 calendar months.

Benefits

The points granted cannot be changed into money: each participant may benefit from a mix of benefits according to the loyalty level reached at that moment.

Therefore, according to the number of points granted, users shall be classified in one of the following levels:

  1. Level 1 - Enthusiast: 0- 3000 points
  2. Level 2 - Passionate: 3001-25000
  3. Level 3 - Connoisseur: 25001-50000
  4. Level 4 - Trendsetter: over 50000

The benefits granted to the users shall be detailed in the application and they shall be periodically updated by Baneasa Developments SRL. The benefits granted may consist in discounts, gifts, preferential services or events invitations.

The benefits consisting in discounts or gifts cannot be changed into money. The benefits consisting in discounts within the CITY iLOVE program shall not be cumulated with the discounts of any loyalty cards granted by the partner stores on their own. Each partner-store shall decide if the benefits consisting in discounts can be cumulated or not with other offers or discounts granted by the respective store. The benefits consisting in discounts shall be granted by scanning the code bar generated by the CITY iLOVE application.

The benefits of the CITY iLOVE program shall be available only in the partner stores within Baneasa Shopping City and Feeria Commercial Gallery as well as in certain stores of Baneasa Domus Mex Center.

A code shall be assigned in the application to each benefit granted, code that the user shall present to the personnel of Baneasa Shopping City or of the partner store, as the case may be, upon utilisation.

Other information and terms of use.

Users may create only one access account and are bound to provide real information.

The password can be reseted by the user following the instructions presented in the application.

The account is personal, transmission of the authentication data to other persons being forbidden.

In order to verify the identity of the user who requests the benefits correspondent to an account, Baneasa Shopping City or the partner stores enrolled in the loyalty program may request the user to present an identity document (ID, driving licence, passport, etc).

Any complaint or intimation concerning the operation of the loyalty program shall be solved by Baneasa Developments SRL within 30 days.

Baneasa Developments SRL reserves the right to delete an account or to cancel the points added up in the following cases:

  • if the user broke any of the rules provided in „Terms and conditions”;
  • in case the points have been added up by fraud;
  • in case, through his/her actions, the user causes material or image damages to Baneasa Shopping City Commercial Centre and/or Feeria Commercial Gallery or to the stores carrying out their activity within such centres as well as to certain partner-stores of Baneasa Domus Mex Center.

Baneasa Developments SRL reserves the right to limit the monthly value of the benefits granted on its own to the amount of RON 40,000/month.

The user may constantly exercise his/her right to access his/her personal data, the right to interfere over the data and the right to oppose, all these being submitted to modifications online in real time, or may anytime delete its account through a written request addressed to Baneasa Developments SRL. By filling the form of generating an account, users agree to process their data and to enter the database of Baneasa Developments SRL. Users also agree to receive information, promotional objects and/or free products by post, phone, mail, text messages or other means of communication from Baneasa Developments SRL and its partners. Baneasa Developments SRL undertakes to update, delete and inform about the personal data processing when receiving a written request concerning the above mentioned.

Arthur Popa,
CEO