You are responsible for all transactions, including all unauthorized transactions that take place if the card is lost or stolen. If your card is lost, stolen or damaged, you should contact Baneasa Shopping City immediately either through the contact form available on the CITY iLOVE App, at
www.baneasa.ro/en/contact or via phone at +40.21.306.55.05. You will not be held liable for any transactions that occur after you receive from Băneasa Developments SRL the confirmation that the information provided was sufficient to identify the card and block it. A replacement Gift Card can be issued, however this can only be done with proof of purchase: the gift card number, the e-mail address used on purchase, and your full identification of the buyer. You can request a replacement card also if your card was damaged. If a replacement card is issued as a result of a lost, stolen or damaged card, a 25 RON fee will apply.